Last updated: 23-May-2025
This Privacy Policy describes how Pernix Pty Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services from pernix.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "You" and "Your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
This policy complies with the privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, email.
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Services information such as invoice and payment details to and from you, details of services we provided to you, or you provided to us (particularly for our customers or suppliers).
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Professional information such as position/job title, work address, work telephone number, work email address (particularly for our customers or suppliers).
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Marketing and communications information such as marketing and communications preferences, tracking data on whether you have read marketing communications from us, web analytics about your interactions with Pernix.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
We only collect personal information (including sensitive information) needed for legitimate business purposes.
Information We Collect through Cookies
Cookies are small data files transferred on to computers or devices by websites for record-keeping purposes and to enhance functionality on the website. Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website. We may also use third-party analytics tools, such as Google Analytics to collect information about your usage patterns to help us improve our website and services.
Email lists, registrations, and feedback
We will collect information that you give us when signing up to mailing lists and registering for our events, or when submitting feedback on your experience with our website.
When subscribing to our mailing lists, you will be asked to give your express consent that we may use your data for analytics purposes. Analytics are performed when you open an email and click on links in the email.
Social networking services
We use social networking services such as LinkedIn to communicate with the public. When you interact with us using these services, we may collect your personal information and use it for our marketing. The social networking service will also handle your personal information for its own purpose, and you should refer to their privacy policy for details.
We use LinkedIn, Meta (Facebook/Instagram) as Third-Party Digital Businesses. This allows us to target advertisements on those platforms to potential customers who appear to have shared interests or similar demographics to you, based on the platforms' own data. It is the policy of these Third-Party Digital Businesses to hash your email address prior to uploading it, match the hashed data against their own customers, generate the lookalike audience, then delete the uploaded email address and use it for no other purpose. We do not have access to the identity of anyone in the lookalike audience unless they choose to click on the ads. We are not responsible for these Third-Party Digital Businesses, including without limitation their data security practices and/or failure to comply with your or our opt-out instructions.
Can you refuse to provide your personal information?
You do not have to give us your personal information. However, if you do not provide us with, or remove your consent, to the personal information requested, the following may occur:
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information you ask us to provide may not be received;
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we may not be able to offer you our products and services;
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delivery of the contracted products and services to you may be impacted; and
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administration of the relationship you have with us may be impacted (e.g. Billing and payments, evaluation of suitability of employment, etc).
Anonymity and pseudonymity
Where appropriate and practical, you can deal with us without providing any personal information or by providing a pseudonym (e.g. You can call us to inquire generally about our services and products without providing any personal information, you can interact with us on digital and social platforms using a pseudonym, etc).
Naturally, using a pseudonym may result in our security filters or processes blocking or limiting your access or our responses to you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
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With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage and fulfillment).
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With business and marketing partners, to provide services and advertise to you. Our business and marketing partners may use your information in accordance with their own privacy notices.
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When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to supply you products (e.g. licences) or through your use of social media widgets or login integrations, with your consent.
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With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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We will not sell your personal information to third parties.
Category
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Identifiers such as basic contact details and certain order and account information
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Commercial information such as order information, shopping information and customer support information
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Internet or other similar network activity, such as Usage Data
Categories of Recipients
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Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
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Business and marketing partners
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Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content may be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Data Breach Notification
We are committed to protecting your personal information and take data breaches seriously. Where applicable, in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), we will take immediate steps if we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved.
If such a breach occurs, we will:
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Promptly assess the breach to determine its nature, scope, and potential impact.
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Take remedial action to contain the breach and prevent further unauthorised access or disclosure.
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Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, including details of the breach, the information involved, and recommended steps individuals should take in response.
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Review our processes and implement improvements to reduce the risk of future breaches.
If you suspect that your personal information has been compromised, please contact us immediately using the contact details provided in this policy.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
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Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
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Right to Delete. You may have a right to request that we delete personal information we maintain about you.
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Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
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Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
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Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
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Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
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Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Pernix Pty Ltd is an Australian-based company. If you are accessing our Services from outside Australia, please be aware that your personal information may be transferred to, stored and processed in Australia or other countries where our service providers or affiliates are located.
These countries may not have the same data protection laws as your jurisdiction. However, we will take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable privacy laws, including the Australian Privacy Act 1988 (Cth).
By using the Services and providing your personal information to us, you consent to the transfer, storage and processing of your personal information in Australia and any other country where we or our third-party service providers operate.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email our Privacy Officer at:
Level 1, 89 Pirie Street
Adelaide SA 5000